AIMsi Customer Support Options

Premium Support Membership

Premium Support is $96.00 per month.  There is a charge of $6.00 per month for each additional store location license purchased.

·         Hours of support from 8:00 am to 5:00 pm CST, Monday – Friday with voice answer

·         Additional hours of support from 5:00 pm to 8:00 pm CST, Monday – Friday and 9:00 am to 4:00 pm CST, Saturday at $10 per call

·         Guaranteed response from a senior technician within one hour

·         Unlimited e-mail and fax support with guaranteed response within 2 business days

·         Access to support conferencing area

·         Discounts on version upgrades

 

Premium Support Membership requires automatic monthly billing with credit card or bank debit.  We must have a credit card number on file for all $10 'after hour' charges. 

 Standard Support Membership

Standard Support is $46.00 per month.  There is a charge of $6.00 per month for each additional store location license purchased.

·         Hours of support from 8:00 am to 5:00 pm CST, Monday – Friday 

·         Guaranteed response from a technician within one business day

·         Unlimited e-mail and fax support with guaranteed response within 2 business days

·         Access to support conferencing area

·         Discounts on version upgrades

 

Pay–As–You–Go Support

Per Call Telephone Support

·         Hours of support from 8:00 am to 5:00 pm CST, Monday – Friday

·         Pay per call has a charge of  $115 per case.

·         Convenient billing to your Visa, MasterCard, Discover or American Express cards

 

Please note that version upgrades will be full price for those that choose the Pay-As-You-Go support option.