Tri-Tech understands the importance of having customer support with retail industry experience along with knowledge of software, hardware and networking for our users. AIMsi includes 45 days of free maintenance.
Here for you! Friendly, reliable and accessible support.
Call sales at 800-670-1736 for pricing and to sign up for a contract.
Call 563-556-3556 for support.
Technical Support and Assistance is available during the following times:
Monday through Friday : 8:00 AM - 5:00 PM Central Time.
What Technical Support covers :
Our Technical Support and Assistance consists of unlimited technical support covering all components and features of the program, use and application. The greatest majority of technical support issues are resolved over the phone with a single call.
What Technical Support does not cover:
We cannot accept the responsibility of providing technical support on software from other vendors, including Windows and the various Internet browsers, Networking setups and Hardware items in general. Tri-Tech does offer separate support for hardware, printer & networking issues as our goal is to cover any issues you are experiencing with one phone call as we care about your success and know your time is valuable! Please visit our First Call IT Service page for more information.
"How to" training is not covered under normal technical support. Tri-Tech will provide this training at an hourly rate by appointment only. Please visit our Tri-Tech University information page for AIMsi training options.
Tri-Tech reserves the right to make policy changes.
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Member Portal
The Member Portal area is accessible to those AIMsi , Active-e and PC Poll customers with a current Support Membership.
Access the Passport Forum, an area to post questions and comments regarding AIMsi, Active-e and
PC Poll for other users to respond to, as well as Tri-Tech technical support representatives.
The Forum also contains an area where you can view training videos.
Log a Support Request
Review prior Support Requests and Status
Download program updates
View account history
Make a payment
Download documentation
AIMsi Support Manual
Available when you need it.
The online help manual is there for you, 24 hours a day and 7 days a week, right from your POS interface. It's your how-to and what's-that guide for AIMsi. The online help is regularly updated and includes common FAQs, quick-tip guides, and an option to send us your feedback.
First Call IT Service
Call us first, if we can't solve it, the call is free.
KNOWLEDGEABLE SERVICE FROM A COMPANY THAT KNOWS YOUR BUSINESS SYSTEM
From setup to security to repair we've got the know-how, and staff to help get your IT problems solved.
It doesn't make sense for everyone to have full-time IT Staff, but there are times when you'll wish that you did.
Tri-Technical Systems already knows your business system. IT calls can be expensive and lengthy. Knowing your system can cut those calls in half. We are here to help.
Call us first! If we cannot help you, the call is free. If we can help, a reasonable rate of $75 per hour will be charged.
If you don't see what you need listed above, call us anyway, if we can't help, the call is free!
Manage Products Through AIMsi
Active-e customers hosting with Tri-Tech receive 3 hours of free design time and/or consultation.